Imported porcelain from names like Versace, Ariostea, and Fondovelle, natural stone from Nerosicillia and Bali Stone, and designer sanitaryware from Dornbracht and Armani Roca travel a long way before they reach your home — across ports, warehouses, and city roads.
Even with the best packaging, transit is the single most fragile stage of a renovation. Knowing your tile transit damage and breakage replacement policy before the delivery truck arrives is what separates a smooth installation from a stalled one.
At MC Luxury, every consignment is handled with that fragility in mind, from the way it leaves the warehouse to the way it’s unpacked at your site.
Why Delivery Inspection Can’t Be an Afterthought
Tiles and sanitaryware are dense, rigid, and unforgiving — a hairline crack from a jolt in transit often isn’t visible until the piece is grouted or plumbed in. By then, replacing it means breaking out finished work, not just swapping a box. That’s why inspecting tiles on delivery checklist habits matter as much as the quality of the product itself.
A proper on-delivery inspection should cover:
Outer packaging — check for crushed corners, water stains, or torn crating before anything is unloaded.
Batch and shade numbers — confirm every box matches the same production batch, since even a one-shade difference is visible once tiles are laid.
Surface and edges — run a hand along edges and corners for chips, and hold larger format tiles up to light to check for hairline cracks.
Quantity against invoice — count boxes against your order before the delivery team leaves, not after.
How to Handle Delicate Ceramic Tiles Once They’re On-Site
Even after a clean delivery, how to handle delicate ceramic tiles on-site determines whether they survive to installation. Store boxes flat or vertically as marked, away from direct sun and moisture, and keep them in their original packaging until the day of laying. Large-format and imported slabs should always be lifted by two people, carried on edge, and never dragged — dragging is one of the most common causes of edge chipping that only becomes visible during fitting.
How Much Extra to Order — and Why
One of the most common questions we get is how much tile wastage to buy extra. Cutting, breakage, and future repairs all eat into your order, so the standard recommendation is:
5–7% extra for straightforward layouts with minimal cuts.
10–12% extra for diagonal patterns, herringbone layouts, or rooms with many corners and fixtures.
An additional box or two set aside for future repairs, since imported batches are rarely restocked identically years later.
Ordering slightly more upfront is almost always cheaper than a rushed reorder that risks a shade mismatch.
MC Luxury’s Delivery Quality Check
Every order that leaves our showroom goes through an MC Luxury delivery quality check before dispatch — batch verification, breakage inspection, and secure crating suited to the product, whether it’s a large-format porcelain slab or a precision-engineered shower system. Our team also guides you on unloading and site storage, so damage doesn’t happen after the truck has already left safely.
Our Tile Replacement Guarantee Policy
Despite careful handling, transit damage can occasionally happen — which is why MC Luxury backs every order with a clear tile replacement guarantee policy. If a piece arrives cracked, chipped, or mismatched from the invoiced batch, it’s documented at the point of delivery and replaced without the back-and-forth that’s common with unbranded suppliers.
Combined with our luxury tile warranty and guarantees on manufacturing defects, you’re covered both for what happens in transit and for what shows up after installation.
Buying Imported Tiles: A Few Safety Tips
If you’re sourcing from overseas collections, a few buying imported tiles safety tips are worth keeping in mind:
Confirm the replacement and return policy in writing before the order is placed, not after damage is found.
Ask whether spare/backup boxes from the same batch are reserved for you, especially for limited or seasonal collections.
Avoid accepting a delivery without checking batch numbers, even if the boxes look undamaged — shade variation isn’t always visible from outside the packaging.
Avoid Tile Damage During Renovation — Start Before Delivery Day
The best way to avoid tile damage during renovation is to treat delivery and storage as part of the design process, not an afterthought once tiles are already at site. At MC Luxury, our team walks you through packaging, batch verification, and safe on-site storage as part of every order — so what leaves our warehouse in perfect condition reaches your bathroom the same way.
Get in touch with our team (mcluxury.in/contact/) before your next delivery to understand exactly what’s covered under our replacement policy.